

While different populations migrated from one region to another, research has shown that these sets of characteristics make some regions distinct from the others, allowing us to establish a genetic model for some regions of the world. In some regions of the world, there is a unique set of genetic characteristics that are shared between the offspring of native populations. These are the result of our Founder Population project. Please note that bio-geographical estimates are complex, and MyHeritage genetic models are currently based on 42 ethnic groups around the world.

I'm sorry to hear you feel that way about our DNA test. Please send me a message from your registered e-mail address at so I may assist you with this as soon as possible. In order to do so, I’m going to need to locate your account. I would be more than happy to assist you personally with issuing you a full refund.

This is why our terms and conditions read that If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription. Your member experience is very important to us and we really do value the satisfaction of all of our members. Also, one may view the status or cancel an annual subscription at any time when logging in to MyHeritage from the My Purchases page and incur no annual charge. I am sorry to read your review and would like to resolve the issue for you.įirstly, I must clarify that MyHeritage informs all of any charge and its price on the automatic e-mail that is sent out after you enroll in a subscription and after every renewal or purchase a DNA kit.
